Customer Reviews

Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.



  • D

    “The young lady who helped me recently was very sweet and even though she did not have an answer to my question, she found out and called me right back within a few minutes. We’ve been customers for over 30 years and we’ve always been pleased with the service they have provided.

  • JS

    “I’ve had Consumers Agency for for 35 years. They have been very good to me.
    I have NO complaints!”

  • GP

    “Doug responded to questions and concerns right away and made the process of purchasing home insurance for the first time easy and stress-free.

  • TS

    “I can’t say enough about how great Consumers Insurance has been. We recently made a number of changes to our policies. Not only was the pricing reasonable (through Erie Insurance) and the coverage outstanding, but Courtney was as helpful as could be. She has been patient, answering my many (many) questions and going above and beyond to make sure I knew all of the intricacies of my policy.

    I have only had to file one claim with them in the past, but when I did, they took care of things quickly and professionally. Thank you, Courtney and Consumers Insurance!”

  • JF
  • ML

    “Super responsive friendly agents who offer a great variety of services at competitive prices.

  • KE

    “Best insurance company I ever had bar none thank you courtney

  • AG

    “The service was amazing and the estimate was great. I was pleasantly surprised they had their best year ever and I can see why. Overall the employees were great and super nice! 5/5”

  • “Pleased with the service from CIA…..they keep in touch to make sure we are getting the best coverages for our money and needs…very thorough and professional.”

  • D

    “The young lady who helped me recently was very sweet and even though she did not have an answer to my question, she found out and called me right back within a few minutes. We’ve been customers for over 30 years and we’ve always been pleased with the service they have provided.

  • “Best customer service around!

  • “Allie was awesome in making sure I chose the right insurance for me. I can’t thank you enough for all of your help!

  • CA

    “Courtney was very helpful and efficient!! We are very pleased with the Insurance agency she recommended”

  • Tim S. Profile Image

    “I can’t say enough about how great Consumers Insurance has been. We recently made a number of changes to our policies. Not only was the pricing reasonable (through Erie Insurance) and the coverage outstanding, but Courtney was as helpful as could be. She has been patient, answering my many (many) questions and going above and beyond to make sure I knew all of the intricacies of my policy.

    I have only had to file one claim with them in the past, but when I did, they took care of things quickly and professionally. Thank you, Courtney and Consumers Insurance!”

  • CM

    “Great customer service always willing to help the best they can”